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Refund Policy

Refund Policy

Please make sure you are definite about your products when your order, No refunds. 

Please contact us for any further questions at

Full store credit will be issued. No refunds or an exchanges can be processed if you are not completely satisfied with your order. 
You have 7 days from the time you get your item to request a store credit under our 7 days return policy. In cases a refund may be issued.

Your item must not be opened / seal broken, be unworn or unused, with tags still attached, and in the original packing in order to be eligible for a return. The invoice or other evidence of purchase is also required. In most cases you will be responsible for returned shipping. 
Please make sure you are definite about your products when your order, No refunds. 

Contact us at to begin a return. In the event that your return is approved, we'll provide you with shipping instructions. We won't accept items that are sent back to us without first requesting a refund.

Any questions regarding returns should be directed to

Issues and damages
Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right.

Due to hygiene reasons, unfortunately, we are unable to accept earrings for exchange and refunds unless they are faulty.

This does not affect your statutory rights.

 Once the item is received at Ivorie Couture we will email within 3 working days of receipt.

If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with a refund or exchange.

For all returns, please send an email to We advise you send the refund by recorded delivery for your own records.